Many resorts, hotels, and venues unintentionally create confusion for guests — unclear signage, missing information, inconsistent messaging, or websites that leave visitors guessing. Because employees see the property every day, these blind spots are easy to miss.
Many consultants focus on general operations or business strategy, but ClearPath Consulting focuses on the guest experience mindset.
ClearPath Consulting
Many businesses know their property so well that it’s easy to forget what it feels like for someone visiting for the first time. ClearPath Consulting helps you see your space through your guests’ eyes — finding and fixing the small details that cause confusion or frustration for guests. When every sign, message, and interaction is clear, guests feel relaxed, confident, and cared for.
We act as first-time guests from start to finish. Before arrival, we review your website to check that all important information is easy to find and understand, and free of errors (spelling, grammar, translation, contradicting messages). Upon arrival we look at your signage, messaging, and layout to find ways to improve clarity and efficiency. We also review restaurant menus for allergy awareness and provide staff training on how to confidently support guests with allergies.
By seeing your resort the way a first-time guest does, we help you create a smoother, more welcoming experience from the very beginning. When guests feel informed and cared for, they relax, enjoy their stay, and leave with a lasting positive impression.